Refund and Return Policy

Effective Date: December 13, 2024

At Caly, we strive to provide high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we offer a clear and hassle-free refund and return process. Please read our Refund and Return Policy below to understand your rights and options.

1. Returns

  • Eligibility for Returns: You may return most products within 30 days of receiving your order. To be eligible for a return, the product must be in its original, unused condition and in the original packaging.
  • Non-Returnable Items: Certain items, such as personalized products, perishable goods, or products marked as “non-returnable” on our website, are not eligible for return. Please refer to product-specific details before purchasing.

2. Refunds

  • Refund Process: Once we receive and inspect your returned item, we will notify you by email of the status of your refund. If approved, a refund will be processed to your original method of payment. The time it takes for the refund to reflect in your account will depend on your payment provider.
  • Shipping Costs: Shipping costs for returns are non-refundable, except in cases where the return is due to a defective or incorrect item. The customer is responsible for the return shipping fees unless the return is a result of an error on our part.

3. How to Initiate a Return

  • Step 1: Contact us via email at info@caly.site or call us at 520-744-8629 to initiate the return process.

  • Step 2: Provide your order number and the reason for the return. We may ask for photos or additional details to assist with the return process.

  • Step 3: After receiving return instructions, send the product back to the following address:

    Caly Returns
    918 Dogwood Lane
    Tucson, Arizona, United States

4. Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please initiate a return for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@caly.site or 520-744-8629. We will arrange for a replacement or issue a full refund, including shipping costs.

6. Contact Us

If you have any questions regarding our Refund and Return Policy, or need further assistance, please reach out to us at:

We value your satisfaction and aim to make your shopping experience with Caly as smooth as possible.